Click here for the german version. / Hier klicken um zur deutschen Version zu gelangen.


Revocation, Refund and Returns Policy


Overview Refund and Returns

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you any refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If you want to refund your order, please contact us info@divingthisworld.com.

There are certain situations where only partial refunds or even no refunds at all are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@divingthisworld.com.


Exchanges

We only replace items if they are defective or damaged. Send us an email to info@divingthisworld.com.


Shipping returns

To return your product, please send us an email to info@divingthisworld.com. The return address of your order depends on where the order was fulfilled.
Orders sent out from our Latvian facilities should be returned to: Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.

Orders sent out from our Spain facilities should be returned to: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Need help?

Contact us at info@divingthisworld.com for questions related to refunds and returns.

Revocation

Notice for consumers on the cancellation of contracts for goods supplied in a single consignment

Cancellation policy
A consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.

Right of cancellation
You have the right to cancel this contract without giving reasons within a fourteen-day cancellation period that begins on the day on which you or a third party nominated by you (you cannot nominate the carrier) take(s) receipt of the goods. In order to exercise your right of cancellation you must notify us (divingthisworld, Gartenstrasse 4a, 93333 Neustadt/Donau, Germany, info@divingthisworld.com) of your decision to cancel this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post, a fax or an email). You can - but are not obliged to - use the cancellation form template appended to this cancellation policy. You will be deemed to have complied with the aforementioned cancellation period if your letter, fax or email notifying us of the use of your right of cancellation was sent prior to the expiry of the cancellation period.

Consequences of cancellation
If you cancel this contract we are required to pay back all payments we have received from you (including shipping costs but excluding additional costs incurred as a result of you selecting a different shipping option to the standard, lowest cost shipping option we offer) without delay and within a maximum period of fourteen days from the date on which we receive the articles back. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; under no circumstances will you be charged any fees in connection with repayment. We reserve the right to refuse repayment until such time as we have taken receipt of the returned goods or until such time as you have provided evidence that you have returned the goods (whichever is the earlier point in time). You are required to return the goods to us without delay and within a maximum period of fourteen days from the date on which you notify us of the cancellation of this contract. You will be deemed to have complied with the aforementioned returns period if you dispatch the goods before the expiry of the fourteen-day period.

You are liable for the direct cost of returning the goods.
You are only liable for any depreciation in the value of the goods if such depreciation is attributable to the non-essential handling of the goods by you for purposes other than the verification of the nature, properties and functionality thereof.

Cancellation form template
(If you wish to cancel the contract please fill out this form and send it back to us.)
- To [divingthisworld, Gartenstrasse 4a, 93333 Neustadt/Donau, Germany, info@divingthisworld.com]:
- I/we (*) hereby cancel the contract I/we (*) concluded for the purchase of the following goods (*)/ the delivery of the following service (*)
- Ordered (*)/Received (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only required if the cancellation is submitted in paper form)
- Date
---------------------------------------
(*) Delete as appropriate.



Notice for consumers on the cancellation of contracts for the supply of multiple goods ordered as a single order but delivered separately

Cancellation policy
A consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.

Right of cancellation
You have the right to cancel this contract without giving reasons within a fourteen-day cancellation period that begins on the day on which you or a third party nominated by you (you cannot nominate the carrier) take(s) receipt of the last goods. In order to exercise your right of cancellation you must notify us (divingthisworld, Gartenstrasse 4a, 93333 Neustadt/Donau, Germany, info@divingthisworld.com) of your decision to cancel this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post, a fax or an email). You can - but are not obliged to - use the cancellation form template appended to this cancellation policy. You will be deemed to have complied with the aforementioned cancellation period if your letter, fax or email notifying us of the use of your right of cancellation was sent prior to the expiry of the cancellation period.

Consequences of cancellation
If you cancel this contract we are required to pay back all payments we have received from you (including shipping costs but excluding additional costs incurred as a result of you selecting a different shipping option to the standard, lowest cost shipping option we offer) without delay and within a maximum period of fourteen days from the date on which we receive the articles back. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; under no circumstances will you be charged any fees in connection with repayment. We reserve the right to refuse repayment until such time as we have taken receipt of the returned goods or until such time as you have provided evidence that you have returned the goods (whichever is the earlier point in time). You are required to return the goods to us without delay and within a maximum period of fourteen days from the date on which you notify us of the cancellation of this contract. You will be deemed to have complied with the aforementioned returns period if you dispatch the goods before the expiry of the fourteen-day period.

You are liable for the direct cost of returning the goods. You are only liable for any depreciation in the value of the goods if such depreciation is attributable to the non-essential handling of the goods by you for purposes other than the verification of the nature, properties and functionality thereof.

Cancellation form template
(If you wish to cancel the contract please fill out this form and send it back to us.)
- To [divingthisworld, Gartenstrasse 4a, 93333 Neustadt/Donau, Germany, info@divingthisworld.com]:
- I/we (*) hereby cancel the contract I/we (*) concluded for the purchase of the following goods (*)/ the delivery of the following service (*)
- Ordered (*)/Received (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only required if the cancellation is submitted in paper form)
- Date
---------------------------------------
(*) Delete as appropriate.